常见问题
订单
BFF accepts Duitnow (bank transfer), Touch & Go, credit cards-Visa & Master Card.
Each order has a specific tracking number that will be emailed to you after your order is fulfilled.
You may also track orders here https://jtexpress.my/tracking
You may also track orders here https://jtexpress.my/tracking
We do not allow cancellations or refunds if the reason is a change of mind from the customer or a failed delivery after multiple attempts as proven by the delivery company. For other reasons, we will review requests on a case-by-case basis. If you have any other inquiries, you can send your questions to care@bffpads.com.
To change your shipping address after you've paid, please send us another email, and we will attend to you quickly.
If you are a member, you can change your shipping address by logging in to your member account, clicking Account Settings, and inserting the correct shipping address. These changes of address will be reflected in your next order.
If you are a member, you can change your shipping address by logging in to your member account, clicking Account Settings, and inserting the correct shipping address. These changes of address will be reflected in your next order.
运输
Currently, we only deliver to Malaysia, Singapore, Brunei, Indonesia, and Thailand. Delivery typically takes no more than 7 working days within Malaysia. For overseas deliveries, it generally takes no more than 9 working days, depending on customs.
We are working on expanding to other countries. As soon as we are able to ship internationally, we’ll announce it to our community, so please stay tuned!
We are working on expanding to other countries. As soon as we are able to ship internationally, we’ll announce it to our community, so please stay tuned!
We process your order immediately upon confirming the payment, usually taking a few days to pack and ship. Orders received after 5pm will be scheduled for the next business day.
This might be due to unforeseen circumstances like delivery congestion affecting the courier company.
Customers are also advised to provide accurate contact details and addresses when placing order. Delivery may be delayed if inaccuracies are found and we will not be liable for such delays. If you need help with your order, feel free to contact us.
Please drop an email to care@bffpads.com to let us know which city and country you live in and request for shipment - we can consider your request.
Customers are also advised to provide accurate contact details and addresses when placing order. Delivery may be delayed if inaccuracies are found and we will not be liable for such delays. If you need help with your order, feel free to contact us.
Please drop an email to care@bffpads.com to let us know which city and country you live in and request for shipment - we can consider your request.
Apologies if your package arrived damaged! This is however subjected to unforeseen circumstances that may occur at the delivery companies or couriers like loss or damage of parcel and delivery congestion. We place great trust in our shipping carrier to ensure successful deliveries. We are disappointed when this isn't the case and will notify our courier's representative to take necessary action.
Yes, we allow exchanges provided the product is unopened. Please feedback immediately or within 1 week after receiving the parcel, we will respond as soon as possible.
Return Policy
Due to the nature of our products and hygiene reasons, we are unable to accept returns once an order has been delivered. Your satisfaction is our top priority, so if you are not completely satisfied with your purchase or would like to provide feedback, please email us at care@bffpads.com within 30 days of your purchase or receipt. Our customer service team is here to assist you personally.
*If you receive a damaged item, please contact us at care@bffpads.com with your order number, full name, and a photo of the damaged item. We will be happy to help resolve the issue for you.
*If you receive a damaged item, please contact us at care@bffpads.com with your order number, full name, and a photo of the damaged item. We will be happy to help resolve the issue for you.
BFF 产品
我们使用了GOTS认证的美国进口100%有机棉、日本超吸收性聚合物(SAP)、以及来自德国知名品牌Henkel的胶黏剂。
BFF卫生巾采用100%有机棉顶层，确保低过敏性和无刺激体验。下一层是超强吸收的日本高分子吸收芯。为了防止渗漏，我们还使用了PE防水底膜。我们在卫生巾和侧翼上使用无毒粘合剂，确保卫生巾牢固固定。我们的卫生巾完全不含二恶英、毒素、氯、染料、香料和荧光剂。
我们是亚洲唯一专为少女量身定制的有机卫生巾品牌，提供安全、健康、舒适的卫生巾。
这是BFF创立前我们一直关注的问题。现在，BFF可以肯定地告诉你：“是的，你可以安心使用”。我们经过严格把关，目前通过了32项国际SGS检测，以确保产品安全和用户健康。所有测试报告可在本网页查看。
BFF有机卫生巾有三种不同尺寸，适合不同经量时使用：
- Mini: 190mm
- Small: 210mm
- Large: 285mm
- Mini: 190mm
- Small: 210mm
- Large: 285mm
经过反复测试和改进，我们推出了Mini款护垫（190mm），专为青春期少女设计。Mini款适合经期较少量时使用，虽然小而薄，但具有良好的吸收能力。青春期少女活泼好动，Mini款的护翼设计可以将卫生巾牢牢固定在内裤上，避免运动时的渗漏，使她们在运动时也能自在舒适，不用担心移位或扭成一团的烦恼。
保质期为自生产日期起3年。您可以在我们的产品包装上找到相关信息。
每片卫生巾都采用便携的独立PE包装，具有良好的阻隔性，防水、防潮。外包装选用铝箔袋，能够有效密封，阻隔污染物、细菌、霉菌和大肠杆菌等二次污染，确保卫生巾中的有机棉保持无菌、卫生、干爽，并延长保质期，为女性健康提供更安全的保护。
我们很高兴你对BFF的产品感兴趣，但目前我们不提供任何免费样品。尝试我们的产品的最好方法是购买一次性BFF To Go产品。
请通过care@bffpads.com联系我们，我们将很乐意进一步为您提供帮助。